RFP Account Executive

Company Background

SiteStuff, Inc is a procurement services division of Yardi Systems, focusing on the commercial real estate market. Founded in 1999, the company has experienced continued growth and success providing its clients with product and service procurement solutions.

Job Description

The RFP Account Executive is directly accountable for increasing SiteStuff Request for Proposal (RFP) activity within his/her designated market(s). The RFP Account Executive will be assigned a portion of the country and will work in conjunction with the Account Executives to achieve RFP engagement goals and identify revenue opportunities. Reporting to the Director of Contract Services, this individual will act as the primary RFP point of contact for all client Contract / RFP Managers and will be expected to gain comprehensive understanding of each client’s RFP processes and timelines.

Job Vision

The RFP Account Executive must have knowledge of the commercial real estate industry and will be expected to become an expert on the SiteStuff Contract Bidding offering. As the SiteStuff RFP Account Executive, this individual will be accountable for developing strong customer relationships through repeated contact and interaction and will own each client’s entire RFP experience. By becoming integral to the client’s RFP processes this individual will improve the Contract Bidding Tool customer satisfaction, thereby increasing RFP activity via new business and higher customer retention. Additionally, more frequent communications with the client will allow the RFP Account Executive to assist in identifying SiteStuff Service Provider and Professional Services opportunities.

Job Responsibilities

Serve as the primary contact for bid management related engagement and assist customer with all facets of services contract bidding. Responsibilities include but are not limited to:

• Building strong customer relationships and delivering the highest level of customer service and satisfaction
• Training customers on the SiteStuff Procurement Tool
• Gathering and maintaining detailed customer activity and history for management and tracking purposes
• Creating, consulting and assisting in RFP creation and submission
• Prospecting for and recognizing SiteStuff revenue opportunities
• Supervising bid responses, service provider inquiries and bid completeness and thoroughness
• Maintaining detailed call records for all client interactions
• Researching customer issues exhibiting troubleshooting, time management and customer service skills as well as following SiteStuff’s customer support policies and procedures
• Completing follow-up work generated by calls, which includes callbacks and executing on commitments made to customers
• Promoting and maintaining positive customer relations in a respectful, knowledgeable, courteous and professional manner

Other responsibilities may include

• Participating in ongoing training and career development as deemed necessary by SiteStuff Management
• Performing other activities as requested by the Executive Management team, or as may become required of the position
  

Job Requirements

• Commercial real estate industry experience is strongly preferred
• Candidates with experience managing request for proposals, budgets or contract services bidding will be strongly considered
• Previous Work Experience:
  • Proven track record in customer engagement and revenue generation
  • 2-5 years experience in account management or sales support
• Education
  • Bachelor’s degree or accredited business institute graduate, some college course work or equivalent work experience preferred
• Computer proficiency
  • Proficiency with internet (ability to navigate websites)
  • Good Word skills (internal and external communications)
  • Excellent Outlook knowledge (internal and external communications and scheduling)
  • Excellent Excel skills (report creation and metrics tracking)
• Ideal candidate will also have experience in:
  • Sales or account management with commercial real estate customers
  • Demonstrated ability to produce results while working autonomously
  • Understanding of property management issues, including services contracts
• Ideal candidate will be able to:
  • Communicate SiteStuff value proposition relative to customer’s specific needs
  • Think strategically to create a market plan, work with key personnel to implement plan, and track success of plan
  • Have excellent verbal and written communication skills

Please forward resume, cover letter and salary requirements to: hr@sitestuff.com

Yardi Systems, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, marital or veteran status, medical condition, or disability, or any other status protected by law.